To secure your booking and date we require a 50% deposit. This deposit is non-refundable as we would hold the date for you and turn away other enquiries. The remaining balance must be cleared 7 days before the day of hire. We do offer a 10% discount when booking and paying in full.
We aim to deliver all items on the morning of your event and collect after the event between 11pm and 1am. In some cases we can and may need to set up the evening before or collect the following morning. We can confirm this upon enquiry.
Our Light Up Letters and Numbers have all been PAT tested and are all covered by our Public Liability Insurance. This can be forwarded to your venue if required. They are for indoor use only. All letters and numbers are supplied with a dimmer switch to create the perfect atmosphere and for this reason we currently use ordinary 25w light bulbs which can become warm. We can supply LED bulbs but these can not be dimmed down and can be very bright. These lights must be used with the RCD protection and only bulbs supplied must be used. The lights are tested on set up and 2 spare bulbs kept with the letters/numbers. Unless agreed they must be situated against a wall. Drinks must not be placed on top of the letter/numbers as any damage may result in loss of deposit.
Our Sweet Cart hire includes use of all glass jars, tongs and scoops if you have chosen to supply your own sweets. Fairy lights, cream roses and some other decorations are attached to and included with the sweet cart hire. Drinks must not be placed on the sweet cart and all items hired must stay with the cart. Any items missing or damaged will be charged from your deposit. If you have chosen one of our sweet packages we must receive the completed form (available on our website) at latest, 4 weeks before the day of hire to guarantee supply of your choices. If we are unable to supply a sweet we will match it as close as possible.
Our Starlight Backdrop must not be moved once it is set up. Please avoid taking any drinks or food near the backdrop as any damage would mean loss of deposit.
A damage deposit of £25 is included to all bookings and refunded on collection so long as there are no breakages or damages. Costs of any missing items or damage will be taken from or mean loss of deposit.